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Terms & Conditions

Terminology

In these terms and conditions, the expressions “we”, “us”, and “our” are a reference to IP WIRELESS AUSTRALIA

Amendments to Terms and Conditions

We reserve the right to amend these terms and conditions from time to time.  Amendments will be effective immediately upon notification on our website www.ipwireless.com.au.  Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Setting up a Customer Account

Before any transaction can commence between a customer and us, we require customer to provide us the information below. These information is only to be used between IP Wireless and that customer business transaction.

Credit Terms Application

We normally offer 30 days credit terms to customers. We send the credit term application form to customer. Customer will fill it up. Provide at least 3 credit reference company/contact and return back to accounts@ipwireless.com.au. Once approve an appropriate credit terms is granted. Customer will be notified with the result.

However, the first 1 or 2 transactions are PREPAY.

Under normal circumstance, we automatically offer 30 days net to government customers.

Ordering Procedure

We require Purchase order as much as possible in order for us to proceed processing an order from our customer. Purchase orders can be sent to sales@ipwireless.com.au to known individual email address of IP Wireless.

If there is any special instruction of the order i.e. freight method, it must be clearly stated on the PO or explicitly mentioned on the email.

We also accept order over the phone.

Customer PO is optional if order is done from our online shop.

We, at all times, inform customer of the status of the order including lead time, freight and pricing changes if it happens.

PREPAY customer needs to pay first before we can proceed processing the order.

Payment Methods

IP Wireless basically accepts many ways of payment including payment over the phone using credit card. Find below for all the list of payment methods we accept.

Local Customers

Bank Account Details

Bank : Commonwealth Bank

Name : IP Wireless Australia

BSB  06 2692

ACC  2284 0058

Please SEND proof of payment to sales@ipwireless.com.au once payment is organized.

CASH on Pick-Up

We can also process payment during pick-up of good in our warehouse.

We accept Credit Card Payment or Cash.

Note that Credit Card payment has 1.6% surcharge fee.

Note further that we only accept Visa or Master Card.

We do not have EFTPOS facility.

Credit Card Payment

We also accept Credit Card payment over the phone.

We only accept VISA or Master Card.

There is a 1.6% surcharge fee

Please advise sales@ipwireless.com.au that you want to use this payment method so that we can send you a proforma invoice (including the 1.6% surcharge fee) and Credit Card Authorization Form.

Shipping and Returns

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose or available.

We do the following shipping methods:

1. By Weight

2. By Pick-Up from our Sydney Warehouse

3. You can also advise us to use your freight forwarder

4. Generally, International Customer will have to use her own courier

Warranty

Generally, all goods come with standard 1-Year Warranty. Limited Lifetime warranty is sometimes offered. Please refer to the Datasheet of the unit. Other product enables customers to add additional warranty at the time of purchase which basically extends the warranty of the goods.

Under normal circumstance, freight cost of the return faulty unit under warranty to our Sydney warehouse will be shouldered by the customer. We will bear the freight cost in returning the replacement or repaired unit back to our customer.

Out of warranty unit can be repaired or replaced under Out of Warranty Policy. Generally, all freight costs, repair cost, replacement cost are to be shouldered by the customer.

Returns Policy

All returns must be approved by IP Wireless via RMA. Returns of goods are generally done back to back with our supplier. You should fill up the RMA form (we provide) and return back to RMA@ipwireless.com.au for approval. Upon approval, we will issue RMA number.

Returns should fall on the following cases:

1. DOA (dead on arrival). The unit does not function upon receipt of the goods.

2. Within Warranty Repair/Replacement. The unit encounters issue while on the service not more than the warranty period.

3. Out-Of-Warranty Repair/Replacement. The unit encounters issue while on the service more than the warranty period.

All faulty units must be return to IP Wireless (SYD) upon RMA approval. RMA number must be clearly labelled on the packaging in order to avoid further delay.

We DO NOT ACCEPT return of goods without approved RMA.

If customers wish to return an item simply because they change their mind we will not refund or exchange. In some cases, we may accept the return provided that goods have been returned to us within 7 days of the purchase/invoice date and 15% re-stocking fee will be applied.

General

We accept no liability for any failure to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.

If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.

If any of these terms are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions shall nevertheless continue in full force.

Governing Law

These terms and conditions are governed by the laws in force in New South Wales, Australia.  You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

 
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